Frequently Asked Questions

Select the products you wish to purchase, add them to your basket and follow the secure checkout process. Please check your delivery address and contact details carefully before submitting the order.

An order confirmation will normally be sent to the email address entered during checkout. Please check your spam or junk folder if you cannot see it.

Contact us as soon as possible. We will try to assist, but we cannot guarantee that an order can be changed or cancelled after processing or dispatch has started.

Area 151 TCG currently delivers to addresses within the United Kingdom only. We do not currently provide international delivery.

Standard UK delivery is free on every order.

Business days are Monday to Friday, excluding United Kingdom public holidays. Delivery times are estimates and may be affected by carrier disruption or circumstances outside our reasonable control.

Where tracking is available for the selected delivery service, it will be included in your dispatch confirmation email.

Please check the tracking information first, where available. If the total estimated delivery period has passed, contact us with your order number so we can review the shipment.

Yes. Free local pickup is available when the option is displayed and selected during checkout.

Please wait until you receive a Ready for Collection email. An order confirmation does not mean that your order is ready for pickup.

Please bring your order confirmation and suitable identification. Hours may change during public holidays or exceptional circumstances.

All prices and order totals are displayed in British pounds sterling (GBP).

The payment methods currently available for your order are displayed during checkout. Depending on the services enabled, these may include debit or credit cards, Shopify Payments-supported methods, PayPal or Stripe-supported card payments.

Our store uses Shopify checkout and connected payment providers to process transactions securely. Area 151 TCG does not receive or store your complete payment card number.

Eligible return requests must be submitted within 14 days of delivery.

Yes. We provide free return postage for approved return requests. Please contact us and receive return instructions before sending an item back.

For a change-of-mind return, the item should be unused, in its original condition and returned with its original packaging where applicable. Full conditions are explained in our Return & Refund Policy.

Email support@area151tcg.shop with your order number and the reason for the return. Please do not send an item back until the return has been approved and instructions have been provided.

Approved refunds are issued to the original payment method. Your bank, card issuer or payment provider may require additional time before the funds appear in your account.

Contact us promptly with your order number and clear photographs of the product, parcel and packaging. We will review the issue and arrange an appropriate resolution.

Please contact our support team before using or returning the product. Include your order number and a clear photograph of the item received.

Contact us immediately. We will try to update the address, but we cannot guarantee changes after processing or dispatch has begun.