Frequently Asked Questions

Browse the products available at area151tcg.shop , add the items you would like to your basket and continue through the secure checkout.

After checkout, an order-confirmation email will be sent to the email address you provided. Payment must be authorised and the order accepted before fulfilment proceeds.

Contact us as soon as possible and provide your order number. We will try to make the requested change or stop the order before dispatch.

A cancellation or change cannot be guaranteed after preparation or dispatch processing has begun. If the parcel has already been dispatched, applicable online-order cancellation and return rights may still apply, subject to any exclusions provided by UK consumer law.

Email support@area151tcg.shop immediately with your order number and the correct delivery address.

We will try to correct the details before dispatch, but changes cannot be guaranteed once processing has begun. A parcel may not be capable of being redirected after it has been handed to Royal Mail.

Sealed trading-card products, including booster packs and boxes, may contain randomised contents determined by the manufacturer.

We do not guarantee the specific cards, rarity or value contained in a sealed randomised product. This does not affect your statutory rights in relation to faulty or misdescribed products.

Products shown as unavailable cannot normally be purchased through checkout. Availability may change when stock is updated, but we do not guarantee that a particular product will return.

We deliver online orders to addresses within the United Kingdom only. International delivery is not currently available.

Standard UK delivery is free on every online order. There is no minimum order value and no standard delivery fee is added during checkout.

The estimated total timeframe is 3–8 business days from the time the order is placed until delivery.

This estimate includes order processing (1–3 business days) and transit (2–5 business days). Business days are Monday to Friday, excluding UK public holidays.

Delivery timeframes are estimates rather than guaranteed arrival dates.

Dispatched online orders are sent using Royal Mail.

When your order is dispatched, we send a dispatch-confirmation email. When tracking or delivery-reference information is available for the Royal Mail service used for your shipment, it is included in that email.

Delivery information is sent to the email address entered during checkout. Check your inbox and spam or junk folder before contacting us.

More help is available on our Track Your Order page.

Check any delivery or tracking information provided after dispatch, and check whether Royal Mail has recorded a delivery attempt or left a notification card.

If the parcel appears delayed or cannot be located, email support@area151tcg.shop with your order number so that we can investigate.

For an online order, you may tell us that you wish to cancel within 14 days after receiving the goods, except where an exclusion applies under UK consumer law. After notifying us, you have a further 14 days to send the products back.

Contact us before returning anything so that we can confirm the appropriate return steps.

The online change-of-mind period does not apply to products purchased in person at our Hereford shop.

Area 151 TCG covers reasonable standard return postage for a valid change-of-mind return made in accordance with our policy.

Contact us before returning an item. For approved eligible returns, Area 151 TCG provides a prepaid return label by email. Please follow the return instructions provided with the label.

We also cover reasonable return costs where an item is faulty, damaged, incomplete or supplied incorrectly. No restocking fee is charged.

Email us as soon as reasonably possible with your order number and a clear explanation of the problem.

Photographs of the product, parcel and packaging may help us investigate more quickly where they are reasonably available.

Depending on the circumstances and your legal rights, the appropriate remedy may include a replacement, refund or another remedy available under UK consumer law.

Approved refunds are issued to the original payment method used for the order. We cannot normally send a refund to a different card, bank account or digital wallet.

Approved refunds are normally processed by Area 151 TCG within 5–7 business days after we confirm that a refund is due.

For returned products, this will normally follow receipt and review of the returned goods. We will process refunds within any applicable statutory time limits. Your bank or payment provider may require additional time to display the amount.

Full details are available in our Returns, Refunds and Cancellations Policy .

Online payments are processed securely through the payment options made available by Shopify Payments and displayed during checkout, which may include major payment cards and digital wallets.

Only the methods displayed during checkout are available for the particular order. Availability may depend on your device, browser and payment-provider eligibility.

All purchases are one-time purchases — we do not offer subscriptions, automatic renewals or recurring billing.

Product prices and online payments are displayed and processed in pounds sterling (GBP).

Complete card information is entered through the secure checkout and processed by the relevant payment provider.

Area 151 TCG does not receive or store your complete payment-card number through the online checkout.

Yes. Our physical shop is located at:

Monday to Wednesday: 10:00 AM–5:00 PM
Thursday: 10:00 AM–9:00 PM
Friday and Saturday: 10:00 AM–5:00 PM
Sunday: 11:00 AM–4:00 PM

Yes. Free local collection is available where the collection option is displayed during checkout.

Please wait until we send the Ready for Collection email before travelling to the shop.

When collecting, bring your order number or order-confirmation email. Suitable identification may be requested where reasonably necessary to hand over the order securely.

Full collection information is available on our Local Pickup Information page.

Same-day collection is not guaranteed. Preparation time can vary depending on the order and product availability.

Do not travel to the shop until the Ready for Collection email has been received.