This Shipping and Delivery Policy explains where Area 151 TCG delivers, how long delivery normally takes, which courier we use, how delivery updates are provided and how free local collection works.

Online orders are prepared, packed and dispatched from our Hereford shop at Bewell St, Hereford HR4 0BA, United Kingdom.

Where we deliver

Area 151 TCG delivers online orders to addresses within the United Kingdom.

International shipping is not currently available. Orders cannot be delivered to an address outside the United Kingdom.

Customers who prefer to collect their order may select free local collection from our Hereford shop when that option is displayed during checkout.

Delivery charges

Any delivery or collection option available for a particular order will be displayed during checkout before payment is completed.

Estimated delivery timeframe

The estimated total timeframe from placing an order to receiving it is 3–8 business days. This total is made up of processing time and transit time.

The total estimate includes:

• Order and payment processing
• Product preparation and checking
• Packing the order
• Dispatch from our Hereford shop
• Delivery to the address entered during checkout

Orders placed during a weekend or on a UK public holiday normally begin processing on the following business day.

Delivery timeframes are estimates rather than guaranteed arrival dates. Area 151 TCG does not currently promise same-day dispatch, next-day delivery or weekend delivery.

Courier and delivery updates

Dispatched online orders are sent using Royal Mail.

When tracking or delivery-reference information is available for your shipment, it will be provided after dispatch using the contact information entered during checkout.

Customers should make sure that the email address and other contact information entered at checkout are accurate.

Where orders are dispatched from

Online orders are processed, prepared, packed and dispatched from our physical shop:

Checking your delivery details

Customers should check that the name, delivery address, postcode and contact information entered during checkout are complete and accurate.

Please include all relevant address information, such as:

• House or building number
• Flat or apartment number where applicable
• Building name where applicable
• Street name
• Full postcode

If you notice an address error after placing an order, please contact us as soon as possible and include your order number.

Email: support@area151tcg.shop

Phone: +44 1432 674649

We will try to correct the address before dispatch, but an address change cannot be guaranteed once order preparation has begun. A parcel may not be capable of being redirected after it has been handed to Royal Mail.

Parcels returned to Area 151 TCG

A parcel may be returned to us where delivery cannot be completed, the address is incomplete or incorrect, or the parcel is not collected following an attempted delivery.

When a parcel is returned to Area 151 TCG, we will contact the customer to discuss the appropriate next step. Depending on the circumstances, this may include redelivery, correcting the delivery information or issuing an appropriate refund in accordance with applicable consumer rights.

Delayed deliveries

Most orders arrive within the estimated timeframe, although delays may occasionally occur because of courier-network disruption, severe weather, unusually busy periods, industrial action or other circumstances outside our reasonable control.

If an order has not arrived within the estimated timeframe:

1. Check any delivery or tracking information provided after dispatch
2. Check whether a delivery attempt or other delivery update has been recorded
3. Check the delivery address shown in your order confirmation
4. Contact Area 151 TCG if the parcel appears delayed or cannot be located

When contacting us, please include your order number so that we can investigate the delivery.

We will handle delayed deliveries in accordance with applicable UK consumer law. Unless a different delivery period has been agreed with you, goods will be delivered within the timeframe required by law.

Missing parcels

If delivery information shows that a parcel has been delivered but you cannot locate it, please first check:

• Safe places around the delivery address
• Whether another member of the household accepted it
• Whether it was accepted by a neighbour where appropriate
• Any delivery photograph, note or location provided by the courier

If the parcel remains missing, contact us at support@area151tcg.shop with your order number.

We will investigate the delivery. Where an order is confirmed as lost in transit, we will provide the appropriate remedy available under UK consumer law, which may include a suitable replacement or refund.

Products damaged during delivery

Please contact us as soon as reasonably possible if an order arrives damaged, incomplete or with an incorrect product.

Please keep the product and its packaging while we review the issue. Where reasonably possible, photographs of the product, parcel and packaging can help us investigate more quickly, but providing photographs does not remove or reduce your statutory consumer rights.

Return instructions and information about available remedies are provided in our Returns, Refunds and Cancellations Policy.

Free local collection

Free local collection may be selected at checkout for collection from our shop at Bewell St, Hereford HR4 0BA, United Kingdom.

Local collection is available only when the option is displayed during checkout.

Please wait until we send a Ready for Collection email before travelling to the shop. Receiving an order-confirmation email does not mean that the order is ready to collect.

Collection is available during our published shop opening hours. We may ask to see the order number, order-confirmation email or suitable identification where reasonably necessary to hand over the order securely.

Your statutory rights

Nothing in this Shipping and Delivery Policy limits, excludes or replaces your statutory consumer rights, including your rights where goods are lost, damaged, faulty, misdescribed or are not delivered within an applicable agreed timeframe.

Contact us about a delivery