Contact Area 151 TCG for help with online orders, payments, delivery, local collection, product questions, returns or refunds.

For an existing online order, email is normally the most effective way to contact us. Please include your order number so that we can locate the purchase and respond accurately.

How to contact Area 151 TCG

Visit our Hereford shop

Area 151 TCG sells trading-card and collectibles products, including card storage boxes, deck cases, card binders, protective sleeves, display stands, figure display cases and related accessories.

Shop opening hours

Contacting us about an online order

To help us review your enquiry efficiently, please provide:

• Your Area 151 TCG order number
• The name used when placing the order
• The email address entered during checkout
• A short explanation of the question or issue
• Photographs of a damaged or faulty product and its packaging where reasonably possible

Photographs can help us understand a product issue more quickly, but they do not remove or restrict your statutory consumer rights.

Returns and refunds

Please contact us before sending or bringing back an item purchased through our online store. We will confirm the correct return method and provide instructions that allow us to match the item to your order.

Full information about change-of-mind returns, faulty products, return postage and refund processing is available in our Returns, Refunds and Cancellations Policy.

Delivery updates for your order

Dispatched online orders are sent using Royal Mail. When tracking or delivery-reference information is available for your shipment, it is provided after dispatch using the email address entered during checkout.

If you cannot locate your dispatch email or delivery information, contact support@area151tcg.shop and include your order number.

Local order collection

Free local collection is available from our shop where the collection option is shown during checkout.

Please wait until you receive the Ready for Collection email before travelling to the shop. An order-confirmation email alone does not mean that the products are ready for collection.

Follow Area 151 TCG

For privacy and order-security reasons, questions about a specific purchase should be sent by email or discussed by phone rather than through public or private social-media messages.

Contact details