Area 151 TCG Delivery Updates

Track Your Order

Use any Royal Mail tracking or delivery reference included in your dispatch email

Dispatched Area 151 TCG online orders are sent using Royal Mail.

When your order leaves our Hereford shop, we send a dispatch-confirmation email to the email address entered during checkout. When tracking or delivery-reference information is available for the Royal Mail service used for your shipment, it is included in that email.

Before tracking your order
  • Check your dispatch-confirmation email for a Royal Mail tracking or reference number
  • Check your spam or junk folder if you cannot find the email
  • Where tracking is available, delivery information may begin updating after Royal Mail receives and scans the parcel
  • Copy the reference exactly, without adding spaces or extra words

Track your parcel with Royal Mail

Copy the tracking or reference number from your dispatch-confirmation email, then open the official Royal Mail tracking page and paste it into the tracking field.

Track Order with Royal Mail

Your tracking result will open securely on the official Royal Mail website.

Understanding your delivery status

Order confirmed

Your order has been received and payment has been authorised. It has not yet been dispatched.

Preparing your order

The products are being checked, prepared and packed at our Hereford shop.

Shipped or on the way

The parcel has been handed to Royal Mail. Tracking updates may begin after the first carrier scan.

Out for delivery

Royal Mail has the parcel on a local delivery round and is attempting delivery to the address entered during checkout.

Delivered

Royal Mail has recorded the parcel as delivered. Check the delivery location, household members, neighbours and any safe place shown in the tracking details.

Tracking number not working?

A newly dispatched parcel may not show tracking updates immediately. Royal Mail normally needs to receive and scan the parcel before detailed information appears.

Please check that:

  • The full tracking or reference number was copied correctly
  • No spaces or additional text were added
  • You are using the number from the dispatch-confirmation email
  • Enough time has passed for Royal Mail to complete the first scan
Some Royal Mail services provide full tracking, while others provide a delivery confirmation only. The level of detail shown depends on the service used for your shipment. An order-confirmation email does not contain live tracking unless the order has already been dispatched.

Cannot find your tracking email?

Search your inbox and spam or junk folder for an email from Area 151 TCG concerning dispatch or shipping.

Make sure you are checking the same email address that was entered during checkout.

If the dispatch email still cannot be found, contact support@area151tcg.shop and provide your order number and the name used during checkout.

Is your parcel delayed?

The estimated total timeframe from placing an order to delivery is 3–8 business days, including processing, preparation, packing, dispatch and delivery.

Business days are Monday to Friday, excluding UK public holidays. Delivery timeframes are estimates and are not guaranteed arrival dates.

If your parcel appears delayed:

  1. Check any tracking or delivery information provided after dispatch
  2. Check whether Royal Mail recorded an attempted delivery
  3. Check for a Royal Mail “Something for you” card or notification
  4. Contact Area 151 TCG if the parcel appears delayed or cannot be located

Tracking shows delivered, but the parcel is missing

Please check:

  • Safe places around the delivery address
  • Whether another household member accepted the parcel
  • Whether it was delivered to a neighbour
  • Any delivery photograph or location shown by Royal Mail
  • That the delivery address shown on your order confirmation is correct

If the parcel remains missing, contact us with your order number so that we can investigate the delivery.

Local collection orders

Royal Mail tracking does not apply to orders placed for local collection.

For a collection order, wait until Area 151 TCG sends the Ready for Collection email. Please do not travel to the shop before receiving that confirmation.

Contact us about an order

Include your order number, the name used during checkout and a short description of the tracking or delivery issue.

Email: support@area151tcg.shop

Phone: +44 1432 674649

Shop, business, dispatch and returns address:

Area 151 TCG
Bewell St
Hereford
HR4 0BA
United Kingdom
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